Refunds & Cancellations
This refund and cancellation policy applies between you, the User of this Website and Fx Health Ltd, the owner and provider of this Website.
1. Coaching programmes & consultations:
1.1 All coaching programme fees are payable in advance, either in full or by instalment plan where offered.
1.2 If you purchase a coaching programme online as a consumer, you may have a legal “cooling‑off” period. Where applicable, details will be provided at the point of purchase.
1.3 If you choose to start a programme within any cooling‑off period, you agree that we may begin providing services immediately and that any refund may be reduced to reflect services already provided.
1.4 Once a coaching programme has commenced, fees are generally non‑refundable. In exceptional circumstances, we may, at our discretion, offer to defer your remaining sessions or provide a partial credit.
1.5 Individual coaching sessions may be rescheduled with at least 24 hours’ notice. Sessions cancelled with less notice or missed without notice may be treated as taken and charged in full.
2. Returns & Exchanges - Physical products:
Refunds and exchanges may be given for unopened, unused products within 30 days of receipt. In the interest of hygiene, we are not currently accepting returns of opened and / or used products to our depot. Exchanges are dependent upon product availability. If your original product is not available, we will exchange your item for another item of equal value. Open and used products may be exchanged or refunded if they are faulty. Any refund given will be for the purchase price, in the original form of payment. Please note that original delivery and handling charges are non-refundable.
2.1. Faulty products:
If you are returning a faulty product, please send photographs of the product to info@fx-health.com clearly showing the faulty area. A refund or exchange will only be issued upon receipt of satisfactory evidence of a fault with the product. Refunds and exchanges for such products may be considered outside of 30 days of receipt, at the discretion of Fx Health Ltd. No refunds will be issued for damage caused by neglect, carelessness, or deliberate action.
2.2. Damage or loss in transit:
Fx Health Ltd is not liable for any products damaged or lost during shipping. If your order does not arrive, or you receive your order damaged, please contact Fx Health Ltd on info@fx-health.com to file a claim. For damaged products, please send photographs to the above email address clearly showing the damage to the product and / or packaging. Please also save all packaging materials before filing a claim. A full refund will be issued to you upon a successful claim being made. Alternatively, you can contact the carrier directly.
2.3. Please allow a minimum of 21 days for us to assess and process your return.
2.4. We'll exchange or refund to the value of the merchandise total you were charged (excluding delivery and handling charges).
3. Cancellation - Physical products:
If you have purchased a product and subsequently change your mind, you must email us at info@fx-health.com as soon as possible to cancel your order. If your order has already been dispatched, you must take delivery of the item, then return it to us via post for a full refund. Please note that only unopened products may be returned to us for a full refund. In the interest of hygiene, we are unable to accept products that have been opened and handled. Any shipping costs incurred, including the cost of return postage, are non-refundable.